Shipping Policy
Please read our shipping policy carefully before purchasing our products. This policy applies to all orders placed with us.

Shipping Charges

✅ Free Worldwide Shipping
No minimum order value required.

Order Processing and Delivery Time

Order Processing Time: 3–7 business days

Delivery Time: Typically 7–15 business days

⚠️ Occasionally, delivery may be delayed due to your location, customs clearance, or logistical reasons.
However, we guarantee that your order will be delivered to your location within a maximum of 30 days.

Do you offer international shipping?

Yes, we ship worldwide.

Questions about returns?

If you have any questions regarding returns, please refer to our Return Policy.

How to contact us?

If you have any questions or need assistance regarding this policy, please contact us.
We are always available to help you.

Return and Refund Policy

Thank you for shopping with us. We hope you are satisfied with your order. If for any reason you are not completely satisfied with your purchase, you may request a return or refund according to the terms and conditions outlined below.
Return Conditions

Return requests must be made within 30 calendar days of the purchase date.

The product must be in the same condition as you received it.

The item must be unused, unworn, and undamaged.

All tags must be attached and the item must be in its original packaging.
Return Process

To initiate a return, please contact our Support Center/Customer Service.

Our team will provide you with the return address.

Please pack the product securely and include the following in the parcel:

Order number

Reason for return

Proof of purchase (if requested)

📌 Note:

If the return is due to the customer's fault, the customer will be responsible for the return shipping charges.

If the return is due to our error (wrong product, damaged, or defective item), the customer will not be charged any shipping fees.
Refund Policy

Once your return is received and inspected, we will notify you via email.

If the refund is approved, the amount will be refunded to your original payment method within 10 business days.

Please note that it may take additional time for the refund to appear in your account depending on your bank or card provider.
Order Cancellation Policy

Orders can be canceled if they have not yet been shipped.

The store does not set a limit on the number of days for order cancellation.

After receiving an order, we usually process it within 2-3 days.
Contact Us

If you have any questions regarding this Return and Refund Policy, please contact our Support Center.
The return address will be provided by our team upon contact.

Contact Us
Questions, feedback, or need more information?

Is your question not answered on one of our information pages, or is something not entirely clear?
You can contact our team via WhatsApp (chat only).
📱 WhatsApp number: +1 3322522335

Please provide your name, contact phone number, and the city you live in.
If you are requesting after-sales service, please share photos of the product.

Customer Service – Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM
Saturday: 10:00 AM to 6:00 PM
Sunday: Closed

Frequently Asked Questions (FAQ):

Question: How long will it take to receive my package?
Answer: Please note that it takes us an average of 3 to 7 days to process your order before shipping it. After your order has been shipped, the estimated delivery time is 14 to 30 days, depending on your country or region. Please consider holidays, as they may affect delivery times.

Question: What is the company's return policy?
Answer: After we receive your return and inspect the item's condition, we will process your return or exchange. Please allow at least 14 days.

Question: How can I contact you about my order?
Answer: You can contact our customer support team via WhatsApp (chat only):
📱 +1 3322522335

Payment Policy

What payment methods do you accept?
We accept all major secure card payments, including:
● Visa
● MasterCard
● American Express
● Discover

You can use any valid credit or debit card.

What kind of charges will I incur?
All our transactions are in USD (US Dollars).
If your credit or debit card is in a different currency, your bank may apply charges according to their established conversion rate. This is entirely dependent on your bank's policy.

Order Modification

How can I modify my order?
If you notice any errors in your order after receiving the order confirmation, please contact our support center immediately.
We can help you modify your order before shipment.
⚠️ Once your order has been shipped, no modifications will be possible.

Didn't receive a confirmation email?

What if I didn't receive a confirmation email?
If you haven't received an order confirmation email, please:

Check your spam/junk folder

Ensure you entered the correct email address during checkout

You can also log in to your account to view your order details.
Alternatively, you can contact our customer support to get information about your order.

Privacy Policy

Vhivhi (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how and why we collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at Vhivhi.com or any of our websites that link to this privacy policy

Engage with us in other related ways, including any sales, marketing, or promotional activities

Questions or concerns?

Reading this privacy policy will help you understand your privacy rights and choices.
If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, you may contact us through our Support Center.

What personal information do we process?

We may process your personal information when you visit, use, or browse our Services. This depends on how you interact with Vhivhi and our Services, the choices you make, and the products and features you use.

Do we process sensitive personal information?

We may process sensitive personal information only when necessary, with your explicit consent or as permitted by applicable laws.

Do we receive any information from third parties?

Yes, we may receive information from public databases, marketing partners, social media platforms, and other external sources.

How do we process your information?

We use your information for the following purposes:

To provide, operate, and improve our Services

To communicate with you

For security, fraud prevention, and risk management

To comply with legal obligations

We only process your information when we have a valid legal basis to do so. We may also process information for other purposes with your consent.

In what circumstances do we share your information? We only share your personal information:

In specific circumstances, and

With limited categories of trusted third parties,
such as payment processors, logistics partners, or as required by law.

How do we protect your information?

We implement appropriate technical and organizational security measures to protect your personal information.
However, no internet or electronic storage system can be considered 100% secure. Therefore, we cannot guarantee that your information will never be subject to unauthorized access, hacking, or misuse.

What are your rights?

You have the following rights:

The right to access your personal information

The right to correct inaccurate information

The right to delete your personal information

These rights are granted in accordance with applicable data protection laws.

How can I exercise my rights?

The easiest way to exercise your rights is to contact us through our support center.
We will review your request and take the necessary action in accordance with applicable data protection laws.